Too long shipping time:
- If the product has not been shipped, you shall receive a 100% refund through the Paypal payment.
- If the product is on transit, you shall still receive the product and an additional voucher worth 1/2 of your purchased product’s value. This is a one-time voucher for all products on mktee.com. For orders with a value less than the voucher value, we will not refund the excess.
- For products that do not work within 7 days, please provide pictures and videos of your manipulation. If it’s the products’ fault, we will process the exchange for you. In case the product is out of stock, you shall receive a 100% refund through the Paypal payment.
Damaged product due to shipping process
- For products that are damaged or broken due to transportation, please provide video and photos of your unboxing process. If the problem is caused by the shipping process, we will process the exchange for you. In case the product is out of stock, you shall receive a 100% refund through the Paypal payment without returning the product.
- Any exchange or returns for reasons other than the above, will not be accepted.
- Exchange of the items bought on Mktee.com shall be allowed within 30 days from the date of delivery.
- The refund/exchange will be processed within 7 working days of receipt of your claim.