You may cancel your order, for any reasons, and receive a full refund provided your order has not been processed. Please note that for personalized products, if the items have been take into production, you cannot cancel the order anymore. 

Typically, most orders are processed within 24 to 48 hours from the time they are received. MKTEE Support can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund.

PLEASE NOTE: Cancellations requests may be sent via email and will be approved as applicable and/or a service representative will call you to discuss.

Customers are fully responsible for improperly submitted cancellations.