Refund Policy

🎄 [CHRISTMAS ORDER NOTICE] 🎄 👉 ORDER DEADLINE: DEC 5, 2023 As the festive season approaches, we want to ensure that your holiday celebrations are filled with joy and timely deliveries. Please take note that the deadline for placing Christmas orders is December 5, 2023. 📅 ORDER DEADLINE: December 5, 2023 Orders received after this date will still be processed with our utmost care and attention. However, we cannot guarantee that they will arrive in time for Christmas. Your satisfaction is our priority, and we appreciate your understanding. Thank you for choosing our shop for your holiday shopping. We wish you a Merry Christmas and a joyous festive season!

REFUND

Too long shipping time:

If the product has not been shipped, you shall receive a 100% refund through the Paypal payment.
If the product is on transit, you shall still receive the product and an additional voucher worth 1/2 of your purchased product’s value. This is a one-time voucher for all products on mktee.com. For orders with a value less than the voucher value, we will not refund the excess.

Unusable product

For products that do not work within 7 days, please provide pictures and videos of your manipulation. If it’s the products’ fault, we will process the exchange for you. In case the product is out of stock, you shall receive a 100% refund through the Paypal payment.

Damaged product due to shipping process

For products that are damaged or broken due to transportation, please provide video and photos of your unboxing process. If the problem is caused by the shipping process, we will process the exchange for you. In case the product is out of stock, you shall receive a 100% refund through the Paypal payment without returning the product.

Note:

Any exchange or returns for reasons other than the above, will not be accepted.
Exchange of the items bought on Mktee.com shall be allowed within 30 days from the date of delivery.
The refund/exchange will be processed within 7 working days of receipt of your claim.