Too long shipping time:
- If the product has not been shipped, you shall receive a 100% refund through the Paypal payment.
- If the product is on transit, you shall still receive the product and an additional voucher worth 1/2 of your purchased product’s value. This is a one-time voucher for all products on mktee.com. For orders with a value less than the voucher value, we will not refund the excess.
- For products that do not work, please provide pictures and videos of your manipulation. If it’s the products’ fault, we will process the exchange for you. In case the product is out of stock, you shall receive a 100% refund through the Paypal payment.
Damaged product due to shipping process
- For products that are damaged or broken due to transportation, please provide video and photos of your unboxing process. If the problem is caused by the shipping process, we will process the exchange for you. In case the product is out of stock, you shall receive a 100% refund through the Paypal payment without returning the product.
- Any exchange or returns for reasons other than the above, will not be accepted.
- Exchange of the items bought on Mktee.com shall be allowed within 30 days from the date of delivery.
- The refund/exchange will be processed within 7 working days of receipt of your claim.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.